Information we receive
When you contact TREASURITALY, we receive the information you enter in our forms, which may include your name, email, optional phone number, country, city, preferred travel dates, traveller numbers, age ranges, destinations, interests and your message. The information requested depends on whether you use Contact Us, Tour Enquiry or Tailor-Made Enquiry.
Accessibility and practical needs
Tour and Tailor-Made Enquiry forms ask whether you would like us to discuss accessibility, mobility, dietary or other practical requirements. The general Contact Us form does not ask this question. Please do not provide diagnoses, medical records or detailed health information through our website forms. Where further information is needed to assess arrangements, we will discuss an appropriate private way to exchange only what is necessary.
How we use your information
We use enquiry information to respond personally, understand your travel preferences, assess feasibility, prepare requested proposals and, if you decide to proceed, assist with agreed travel arrangements. Submitting a form does not itself make a booking or authorise a payment. We do not use the enquiry forms to subscribe you automatically to marketing communications.
Form processing and service providers
Our enquiry forms are processed through Formspree and delivered to our TREASURITALY business email. Depending on your request, we may use email and business productivity services to review and manage the enquiry. Relevant information may also need to be shared with Italian travel partners to assess or provide the services you request. We aim to limit sharing to what is necessary for that purpose and to discuss any sensitive details separately before sharing them.
International handling
TREASURITALY is based in Australia and works with partners in Italy. Our technology providers may also process or store information in other countries under their own arrangements. If an enquiry progresses towards a booking, we will explain relevant information-sharing needs as part of that process.
Security, retention and your choices
We take reasonable measures to restrict access to enquiry information and retain it only as needed for our operations and applicable obligations. You may contact us to ask about personal information we hold, or request correction or deletion where available under applicable law. We may need to retain some records where required for legal or operational reasons.
Website technologies
For information about cookies, technical storage and any analytics tools, see our Cookie Policy.
Privacy contact
Please email hello@treasuritaly.com for questions or privacy requests.
We may update this policy as the website and our services change.